Customer Experience Lead

FAT Karting League is disrupting the pathway from karting to F1, and you’ll be part of the team turning a transformative idea into a worldwide movement. FAT Karting League has taken the UK & US by storm with our electric karting series, a community driven sports brand breaking down barriers to entry, removing 95% of the traditional costs, and redefining racing culture for a new generation.  

Responsibilities:

• Customer Support: Interact with all new and existing US customer leads in HubSpot, handling objections and providing comprehensive information about our offering to support purchasing decisions  

• Local social media management: Support the global team on posting 1 time a week with a US specific post regarding FKL.   

• Community liaison: Act as a local ambassador, fostering strong relationships with potential customers and addressing customer needs  

• Feedback to global: Provide actionable insights and feedback to help us continually improve our offering. 

Qualifications & Experience:

• Two years experience in a customer facing role

• Able to manage customer expectations and

• Experience in answering online queries via Social Media and/or Email

• Ambitious and driven with strong written, listening and verbal communication skills

• Able to work well under pressure