Customer Experience Lead - Weekend Work

Job Title: Event Customer Experience Lead
Location: Indianapolis, USA

About FAT Karting League

FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success — on and off the track.

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.

Role Summary

We are looking for an energetic and customer-focused Event Customer Experience Lead to support the growth of our youth karting programmes in Indianapolis. This part-time weekend role is ideal for someone who enjoys building relationships, delivering exceptional customer experiences, and working within a fast-paced live events environment.

You will play a key role in converting warm enquiries into confirmed bookings through consultative conversations with parents and customers, while also acting as the main point of contact during race weekends. From event administration and customer communication to upselling future events and supporting community engagement, this role is central to delivering a premium FAT Karting experience.

This is a fantastic opportunity for someone who thrives in an energetic environment, enjoys interacting with people, and wants to be part of an ambitious motorsport business with long-term growth opportunities.

Key Responsibilities:

Lead Conversion & Sales

• Build trusted relationships with parents and customers throughout the youth karting sign-up journey

• Convert warm enquiries into confirmed programme bookings

• Handle objections confidently and provide clear, accurate programme information

• Identify opportunities to upsell future events and programmes

Event Delivery & Customer Experience

• Act as the primary customer point of contact during events

• Manage sign-on processes and maintain accurate customer details within Alpha Timing

• Communicate event schedules, updates, and important information clearly and professionally

• Capture and document customer feedback to support service improvement

• Escalate operational issues promptly to the Event Manager or Hub Manager

• Deliver a high standard of customer experience at every event touchpoint

Community & Brand Engagement

• Support social media content creation through capturing photos and videos during events

• Represent FAT Karting League positively within the local community

• Help build strong relationships with drivers, parents, and local supporters

Process Improvement & Operational Support

• Contribute ideas to improve customer service and sales processes

• Support continuous improvement across event operations and administration

• Ensure CRM and event data is accurate and maintained to a high standard

Qualifications and Experience:

Essential:

• Experience in a customer-facing role involving enquiries, bookings, or sales conversations

• Strong communication skills with the ability to build rapport quickly

• Confident and professional approach to customer interactions

• Ability to manage customer expectations and resolve objections effectively

• Comfortable working in fast-paced environments where priorities can change quickly

• Strong attention to detail and organisational skills

• Confident using digital systems and communication platforms

• Ability to remain calm and professional during live events

Desirable:

• Experience in a sales or conversion-focused environment

• Experience within events, sports, hospitality, or youth programmes

• Experience supporting social media or community engagement activities

• Exposure to process improvement or operational support work

• Passion or interest in motorsport is advantageous

Additional Information

• Part-time weekend role, primarily Friday–Sunday during scheduled events

• Travel to event locations will be required as part of the role

• Opportunity to grow and develop within a rapidly expanding motorsport organisation

FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.