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Customer Experience Lead

  • On-site
    • Dallas, Texas, United States
  • FAT Karting League

Job description

Job Title:  Customer Experience Lead
Location: Dallas
 

About FAT Karting League: 

FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success — on and off the track. 

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward. 

Key Responsibilities:  

  • Customer Support: Interact with all new and existing US customer leads in HubSpot, handling objections and providing comprehensive information about our offering to support purchasing decisions  

  • Local social media management: Support the global team on posting 1 time a week with a US specific post regarding FKL.   

  • Community liaison: Act as a local ambassador, fostering strong relationships with potential customers and addressing customer needs  

  • Feedback to global: Provide actionable insights and feedback to help us continually improve our offering. 

Job requirements

Qualifications & Experience:

  • Two years experience in a customer facing role

  • Able to manage customer expectations and

  • Experience in answering online queries via Social Media and/or Email

  • Ambitious and driven with strong written, listening and verbal communication skills

  • Able to work well under pressure

FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.   

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